How to: Request an Overnight

What is needed to request an overnight

  1. Submit a request in the system scheduler with as much notice as possible.
  2. Submit one request for each night we are sleeping over with your pets (not for the day you are returning home)
  3. An official scheduling request must be submitted (with dates and times you are leaving and returning) before we can check to see if anyone is available.
  4. We cannot accept requests without the timing noted in the additional details.

Here’s an Example:

If you are leaving Nov 9th and returning Nov 13th (you need 4 nights of overnight care). Only submit one service request for each night we are staying over, do not include the day you are arriving back. So in this case you would submit 4 overnight requests (Nov 9, 10, 11, 12).

How to Place the Request in Time to Pet App:

-Open App

-Go Home

-Scheduling

-Chose date (Nov 9)

-In additional details put “ We will leave at 8am on the 9th and be back at noon on the 13th”

-Then chose the timing as Overnight (8:50p-11:50p). 

**Choosing the overnight time frame does not mean the overnights arrival & departure is 8:50p-11:50p, this is simply where the reservation will rest on the schedule so that it does not overlap our daytime visits on our phone screens. Do not choose each time frame (Morning, Afternoon, Evening, etc) for each day or you will need to resubmit.

-Then hit Submit

Then do the same for the date of Nov 10th

-Home

-Scheduling

-Chose date (Nov 10)

-In additional details put “We would leave at 8am on the 9th and be back at noon on the 13th”

-Then chose the timing as Overnight (8:50p-11:50p).

-Then hit Submit 

And again for Nov 11th

And again for Nov 12th

Once submitted we will get back to you as soon as we can to let you know if we can or cannot accommodate.

Thank you!
Dina